Tenants and property managers interact better with HOMMY now!
HOW MIGHT WE design the application to optimizing the experience for a residential rental house for maintaining their house?
to design the applications to enhance the experience either for tenants or property managers to inform them about the request maintenance issues.
Timeline: 6 weeks
My Roles: research common pain points around residential renting, identify how "Hommy" could solve these pain points, provide an MVP to test with users, UI design.
Tools: Photoshop, Adobe XD
Research Tools: qualitative & quantitative analysis, user research, persona creation, user journey map, user flow, wire-framing, paper prototype, high fidelity prototype, make a video.
Some of our questions included:
YUN THE RENTER
MARK THE RENTER
DAN THE OWNER
We used the MSCW principle to brainstorm some possible features for the future
however, the MVP only includes flows for condition report and maintenance requests.
THE REAL MVP
A process that tenant submits
a maintenance request.
A process that property manager reviews the maintenance issues.