Emergency Room Intake
Hospital emergency departments are high pressure and often chaotic environments. Doctors and nurses must assess each patient as quickly as possible and determine courses of action or treatment.
Medi is a clear set of clinical actions and patient instructions to treat each patient effectively. The actions and instructions are used by the doctor or nurse themselves or utilized by other medical professionals to continue the treatment of the patient.
Medi even can help nurses to check-in patients easy, accurate and organized by making every process online in a hosted platform.
In the user research phase, I started to create the Ax4 Frameworks to analysis who are the key actors, what activities occur in the environment, and what are the artifacts engaging in this process. I listed all of these factors to get a clear understanding of the topic in the very first stage.
Patient Journey Map
Within a day in an ER room, doctors and nurses reported limited opportunities to remember the detail and facts when they assess patients. Additionally, themes of the most straightforward way to find out the current medication in use appeared. doctors and nurses often expressed the lack of consultancy with their peers.
Nurses and Doctors Experience Map
Product Opportunities Gap (POG)
• HOW MIGHT WE design the system to help our user to have a clear mind about what are the tasks they should do?
• HOW MIGHT WE design the product/service to help the user remember the details information in an organized way?
• HOW MIGHT WE design the product/service to help our user to follow up with other doctors to consult about the symptoms?
Primary Persona: Doctors, Nurses
Secondary Persona: Patients
I did some research to find out some applications which might help Doctors or Nurses in Emergency rooms. I realized that, currently, there are no applications to notify them about oncoming urgent patients, and also they do not have access to patient history in a short time. Also, there is no application out there that focus on tracking the patients' status after discharge.
After getting done the user and business research, I got a clear understanding of the product opportunity gaps (POG) and found out where the best area is that I should focus on.
In the end, I created a substantial Research Question to continue my design process!
“HOW MIGHT WE create a product/system that will help doctors and Nurses to outline a clear set of clinical actions and treatment in an appropriate amount of time?”